55g Privacy Policy

When you register or use the 55g platform, we collect the personal information necessary to operate your account and deliver our services in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, which are required to verify your identity and comply with applicable Philippine regulations. We also collect financial data such as your preferred payment method details and transaction history in order to process deposits and withdrawals in Philippine pesos (₱ PHP) accurately and securely. Technical data — including your IP address, device type, browser version, and session activity — is collected automatically when you access the platform, and is used to maintain security, detect fraud, and improve platform performance. If you contact our support team, we retain records of that communication to assist with follow-up queries and service quality monitoring. You are not required to provide any data beyond what is necessary to create and maintain an account; however, failure to supply required information may limit your ability to access certain features or complete transactions.

The personal data collected by 55g is used exclusively for the purposes outlined in this Privacy Policy and is never sold to third parties. Your information is primarily used to create and manage your account, process financial transactions, and verify your identity in line with Philippine regulatory requirements for online gaming platforms. We also use your data to deliver relevant promotions and communications — you can optout of marketing messages at any time through your account settings without affecting your ability to use the platform. Technical data is used to monitor for suspicious activity, prevent unauthorised access, and ensure the platform functions correctly across all mobile and desktop devices used by Filipino players. We may use aggregated, anonymised data for internal analytics and business improvement purposes, and this data cannot be traced back to any individual user. Where required by law or by a regulatory authority in the Philippines, we may also use your data to fulfil legal obligations, respond to lawful requests, or assist in the prevention of financial crime.

55g does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — including payment processors, identity verification providers, and cloud infrastructure partners — and all such providers are contractually bound to handle your data only for the purposes we specify and in compliance with applicable privacy law. In circumstances where we are required to do so by law, regulation, court order, or at the request of a competent authority in the Philippines, we will disclose the minimum amount of personal data necessary to satisfy that obligation. If 55g undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, and you will be notified of any material change in data controller. We will never share your personal data with other betting operators, marketing brokers, or unrelated commercial entities without your explicit consent.

We retain your personal data for as long as your account remains active and for the period required by applicable law in the Philippines following account closure. Regulatory requirements for online gaming platforms typically mandate that transactional and identity records be retained for a minimum period after the end of the customer relationship, and 55g complies fully with these obligations. Once the mandatory retention period has expired and there is no legitimate business reason to retain your data further, we securely delete or anonymise your personal information in accordance with our internal data lifecycle policy. If you request account closure, your data will be placed in a restricted state during the mandatory retention period and will not be used for any active processing beyond what is legally required. You may request information about the specific retention period applicable to your data by contacting our support team through the platform.

As a registered user of 55g based in the Philippines, you have the right to request access to the personal data we hold about you, and to receive a copy of that data in a clear and readable format. You may also request that we correct any inaccurate or incomplete information on your account, and we will action such requests promptly upon verification of your identity. Where we are processing your data on the basis of your consent — such as for marketing communications — you have the right to withdraw that consent at any time without any negative consequence to your account or platform access. You also have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you have contested the accuracy of the data we hold. To exercise any of your rights, please contact our support team through the channels available on the platform, and we will respond within a reasonable timeframe in accordance with applicable Philippine law.

55g uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to provide a seamless experience across sessions on mobile and desktop. Essential cookies are required for core functions such as maintaining your login session and processing transactions securely, and these cannot be disabled without affecting platform functionality. We also use analytics cookies to understand how Filipino players navigate and use the platform, which helps us improve usability and content relevance over time. You can manage your cookie preferences through your browser settings, and where applicable, through the cookie consent tool presented when you first access the platform. Please note that disabling non-essential cookies will not affect your ability to register, log in, or place wagers on 55g.

55g reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When material changes are made, we will notify registered users via the platform or by email to the address on their account, and the revised policy will be published on this page with an updated effective date. Your continued use of the platform after notification of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data. If you have questions about this policy or about how your data is handled, please visit our FAQ page or contact our support team directly through the platform. For concerns related to our Terms and Conditions, please refer to that document for the full scope of your rights and obligations as a 55g member.